What does it mean by an electronic file?
We do not sell hard copies. Instead, you pay for the file and save it to your own computer. You can use it electronically or print it out. If you need multiple copies for classroom use, then you need to print them. It is illegal and breaking copyright if you give the file to another teacher not at your school OR give the electronic file to students, even indirectly by enabling them to download it OR post it anywhere the public can access it. By the way, if you do make hard copies for your students, make sure you collect them back - it saves resources and protects our writers.

When will I get my download link?
This will come as soon as your payment is accepted. Usually this is instant. The download link is in an email sent to the email address you have provided.

I have not received my link?
Look in your Junk folder. Sometimes strange things can happen with Security software. If you have the email confirmation saying you have paid, then the codes have been sent. Please contact us if you still cannot find them.

Why can't I edit or manipulate my Practice Paper Resource file?
Practice paper files are all secured. You can print them or parts of them but you cannot edit them. We have to protect our writers. Please understand that if you can break them up, then it is far more likely they are compromised and will end up somewhere on the Internet. Think of them as a book - but one that is able to be projected and printed.

Can I get a pdf invoice?
Send us an email and we will send you one. We can't send them automatically but we understand some Accounts offices need a pdf. Our office will routinely send you a pdf invoice if you buy using your school name, by Direct Deposit

Who writes your exam papers and resources?
Our products are all written by actual teachers. We are a company run by teachers. Our writers are saving other teachers hours of work!

Why don’t you have PayPal?
We have withdrawn PayPal as their payment process does not suit our account system. We suggest you use a credit card or buy the product direct deposit. All payments are processed by Eway, a totally secure and fully verified gateway. We do not receive any of your details and they do not store them.

Can I have hard copies of booklets delivered?
No, I am sorry but we do not deal with hard copies. 

Shipping? Why does it mention this when they are emailed files?
We have not managed to be rid of this term. The sales platform has its own process steps we cannot change. Nothing will be posted to you as we do not stock any paper copies of our resources. You will be delivered your file via your email.

    SCHOOL PURCHASES

    If you buy from this site there are a number of different payment options. Using a credit card will give you an immediate download. Choosing the direct deposit option allows you to pay later. With this option, if you order including your school name we will deliver within 24 hours. You then take the confirmation invoice received to your office to organise payment by cheque or direct deposit.

    However, we understand many teachers cannot buy online without office approval. If this applies to you, please visit our SCHOOLS ORDER FORM page and download the relevant order form. You can fax or email it back to us. We will deliver to your email and send your office an invoice.